Refund policy

Refunds, Exchanges & Store Credit Policy

We want you to love your AKIA pieces. If something isn't quite right, here's how it works.

Exchanges and store credit only
We don't offer refunds. You can send back any item for an exchange or store credit once you have reached out us. Store credit is valid for 6 months.

Eligibility & Conditions of items
- You must request an exchange by email at info@akialondon.com within 7 days of receiving your order.
- Items must be unworn, unwashed, unaltered, undamaged and free from marks, stains, make-up and perfume. We appreciate your understanding as we maintain high standards of quality and hygiene for all our sisters.
- Ensembles must be in their original condition, with all tags and packaging included.
- We'll ask for photos as proof of condition.

We won't accept any exchanges with stains or make-up, or without tags or packaging. Items sent back to us without first requesting an exchange will not be accepted.

How to exchange
1. Email info@akialondon.com within 7 days of delivery with your order number, the items you'd like to exchange and photos.
2. Once your exchange request has been accepted, we'll send you our returns address. The items must be sent back to us without unnecessary delay, and must reach us within 7 days of our approval date.
3. Send your items back with a tracked service and keep your proof of postage. Return postage is your responsibility and won't be reimbursed. Original delivery charges aren't refundable either. We're not responsible for parcels lost or damaged on the way back to us.

Faulty, damaged or incorrect items
Please email info@akialondon.com within 7 days of receiving your parcel with your order number and clear photos of the issue.

Items we can't exchange or offer store credit
- Sale items, discounted items, sample sale items, hijabs, gifts sets, accessories, undercaps, pins and magnets, unless faulty.

What doesn't count as faulty?
Sizing issues or colour variations (caused by lighting or screen differences) do not qualify as faulty or damaged items. Each piece is carefully finished by our makers, and slight variations in detailing are part of its unique craftsmanship.

Postage
Postage and packaging costs are non-refundable. Return shipping is the customer's responsibility and will not be reimbursed. We recommend using a tracked service.

Missed or failed deliveries
If a delivery attempt fails because no one was available to receive it, we'll do our best to help redirect your parcel. However, it is the customer's responsibility to arrange collection or redelivery with the courier. Please make sure your shipping address is correct and complete when placing your order, as we can't be responsible for parcels sent to an incorrect address.

Customs & import charges
For orders outside of the UK, any customs duties, taxes or import charges are the customer's responsibility and are not covered by AKIA London.

International orders - failed deliveries
For international orders, if a parcel is returned to us because it was not collected or redirected after a failed delivery attempt, the original postage costs will not be refunded. Any cost to resend the parcel must be covered by the customer.

Any questions?
Contact us at info@akialondon.com or on Instagram at @akia_london. We're always happy to help.